Privacy Policy Last Updated: December 6, 2024 Effective Date: December 6, 2024 Introduction Riegen Smart is a product provided by Riegen Marketing Sdn Bhd (hereinafter referred to as “we” or “us”). When you use our services, we may collect and utilize information related to you. This Privacy Policy explains how we collect, use, store, and share your information, as well as the measures we take to allow you to access, update, control, and protect your data. We encourage you to carefully review this Privacy Policy, as it is closely tied to the Riegen Smart services you use. Please make any choices you feel are necessary based on the guidance provided in this document. Where technical terms are used, we aim to explain them in simple language for better understanding. By using or continuing to use our services, you consent to the collection, use, storage, and sharing of your information in accordance with this Privacy Policy. If you have any questions regarding this Privacy Policy or related matters, please contact us at +6012 579 5882. 1. Information We Collect We may collect, store, and use the following types of information when providing our services. If you choose not to provide certain information, you may not be able to register as a user, access certain services, or achieve the intended service experience. ●Personal Information: Information you provide during account registration or while using our services, such as your phone number or email address. ●Location Information: When using location-based services, we may collect your location data, such as: ○GPS or Wi-Fi data from location-enabled devices. ○You can disable location services to stop the collection of such data. ●Log Information: Data collected via cookies, identifiers, and similar technologies during your use of our services. This may include device information, browsing data, and interaction records. These logs are used to enhance user experience and ensure service security. You can manage or disable cookies and similar technologies in your browser settings. 2. Data Storage 2.1 Storage Methods and Duration We securely store your data using local storage (e.g., app caches), databases, and server logs. Your personal information will only be retained for as long as necessary to fulfill the service purposes or comply with applicable legal requirements. 2.2 Storage Location In compliance with regulations, personal data collected within China is stored locally. We currently do not transfer or store personal data across borders. Should cross-border data transfer be necessary in the future, we will notify you of the purpose, recipient, security measures, and associated risks, and obtain your consent beforehand. 2.3 Service Discontinuation If our products or services are discontinued, we will notify you through push notifications or announcements. Your personal data will be deleted or anonymized within a reasonable timeframe unless otherwise required by law. 3. Data Security We use various security technologies and measures to protect your data from loss, misuse, unauthorized access, or disclosure. For example, some services employ encryption (e.g., SSL) to secure your personal information. However, please note that no technology can guarantee absolute data security. The systems and communication networks you use to access our services may encounter issues beyond our control. 4. How We Use Your Information We may use the information collected during your use of our services for the following purposes: ●To deliver and enhance the services we provide to you. ●For identity verification, customer support, fraud prevention, security measures, archiving, and backup purposes. ●To design new services and improve existing ones. ●To personalize user experiences, such as language and location settings or customized support. ●To provide more relevant advertising rather than generic ads. ●To evaluate and improve the effectiveness of advertisements and promotional activities. ●For software authentication and upgrades. ●To involve you in surveys related to our products and services. 5. Data Sharing We do not actively share or transfer your personal information to third parties unless required for specific purposes or authorized by you. If sharing is necessary for purposes such as advertising or performance evaluation, we ensure that third parties adhere to our privacy and data protection standards. We will not disclose information that can identify you (e.g., name or email address) unless explicitly authorized. If required to disclose data publicly, we will inform you of the purpose, the type of information, and any sensitive data involved, seeking your explicit consent beforehand. If our business undergoes mergers, acquisitions, or asset transfers, we will notify you and ensure your data is protected in accordance with this Privacy Policy. In some cases, we may share data without prior consent, including when required by law for: ●National security or defense. ●Public safety, health, or major public interest. ●Criminal investigations or legal proceedings. ●Protecting your or others’ critical rights and interests. 6. Your Rights We provide options to view, modify, or delete your personal information, depending on the product or service. You can also contact us through the channels provided in this Privacy Policy for assistance. You may request to deactivate your account if you no longer wish to use our services. Upon deactivation, we will delete or anonymize your personal information unless otherwise required by law. 7. Policy Updates We may update this Privacy Policy from time to time. When changes are made, we will notify you through a version update and provide the new effective date. By continuing to use our services, you agree to the updated terms. 8. Protection of Minors We encourage parents or guardians to guide minors under the age of 18 when using our services. Minors should obtain parental or guardian consent before providing personal information. Thank you for trusting Riegen Smart. Your privacy is important to us.